Resume

Summary

I am able to translate my deep technical skills to clients to help identify problems, design solutions, communicate them to the client, and implement. I specialize in Networking, Cloud, and on-premises systems.

Experience

Professional Services Engineer

Quantum Leap · Grand Rapids, MI · April 2026 - Present

  • Serve as an escalation point for complex technical issues that cannot be resolved by the Help Desk team, providing expert-level troubleshooting and problem resolution.
  • Work directly with senior management at customer organizations to develop and maintain technology roadmaps that align with their business objectives.
  • Act as a subject matter expert in all things technology, providing strategic advice and technical leadership across a wide range of IT solutions and services.
  • Collaborate with internal teams and customers to design, implement, and optimize IT infrastructure, ensuring it meets performance, security, and scalability requirements.
  • Conduct regular technology assessments and audits to identify opportunities for improvement and ensure compliance with industry standards and best practices.
  • Lead and participate in projects to deploy new technologies and upgrade existing systems, ensuring successful project completion within scope, budget, and timeline.
  • Provide high-level technical support and consulting services to customers, helping them achieve their business goals through effective use of technology.

Systems Engineer

Macatawa Technologies · Holland, MI · Dec 2019 - April 2026

  • Deployed, managed, optimized, and monitored client Azure environments supporting virtual networking (VPN, ExpressRoute), virtual machines, containers, storage, Azure Virtual Desktop, key vaults, and more.
  • Maintained client environments across networks, servers, databases, and line-of-business applications in manufacturing (ERP), healthcare (EMR/EHR), professional services (PSA), and other fields.
  • Evaluated solutions, tools, and vendors for our clients as a Technical Steering Committee member.
  • Designed and deploy network infrastructure and endpoint security solutions for client environments, including firewall configurations, VPN implementations, and zero-trust architecture principles.
  • Lead RMM/automation platform administration and strategy, including a full platform migration from vendor evaluation through implementation, team training, and ongoing automation development across 2000+ managed endpoints.
  • Serve as the technical escalation point while developing internal processes, documentation standards, and training materials to improve service consistency and technical capabilities.
  • Implemented and managed centralized Microsoft 365 security management with the Microsoft Graph API across 125+ client tenants, enforcing conditional access policies, MFA, identity governance, and data protection controls to enhance security posture and compliance.

IT Field Technician

OAISD · Holland, MI · May 2019 - Dec 2019

  • Worked directly with students and faculty using ticketing systems for issue management.
  • Offered help desk support and performed device repairs.
  • Participated in incident response.
  • Implemented automated device enrollment, streamlining deployment processes.

Skills

Platforms

Azure, Windows Server, Microsoft 365 / EntraID, Active Directory, Linux, Git, Serverless (Cloudflare & Vercel)

Networking

Routing/switching, firewall configuration, VPNs, DNS, network monitoring

Automation

PowerShell, RMM/MDM tools, workflow automation, Group Policy, REST API, patching

Security

Endpoint security (EDR), hardening, auditing/alerting

Certifications

  • Azure Administrator Associate (AZ-104) - Microsoft (2022)
  • Azure Fundamentals (AZ-900) - Microsoft (2021)